4. Information We Collect
 

4.1 Information Provided by Schools
 

Schools upload or synchronize information including student rosters, parent and guardian contact details, staff details, class assignments, bus routes and stops, dismissal arrangements, attendance records, canteen menus and price lists, appointment schedules, and any dietary or medical notes the School chooses to record about a student.

4.2 Information Provided by Parents and Staff

Account credentials, profile information, photographs used for identification at dismissal or pickup, messages, appointment requests, canteen purchases made for or on behalf of children, refund or cancellation requests, and any information submitted through customer support channels.

4.3 Feature-Specific Data

•  Dismissal: pickup confirmations, time of pickup, identity of the person collecting the student, and (where the School enables it) photographs uploaded to verify authorized pickup persons.

•   Attendance: check-in and check-out times, absence reasons, and tardiness records.

•  Bus tracking: real-time GPS location of school vehicles during operating hours, route progress, estimated arrival times, and boarding and alighting events for students assigned to a route.

•  Cashless canteen: parent payments to fund canteen purchases for their children, the canteen and items or categories selected, transaction records when items are collected at the canteen by the student (including the student identifier, the canteen identifier, the cashier identifier, the amount, the time, and where applicable item-level information), NFC wristband and QR code identifiers issued to students, and settlement records reflecting amounts paid out to each canteen.

• Appointments: requested times, participants (e.g., teacher, parent, administrator), subject of the appointment, and any notes added by participants.

• Messaging: message content, sender and recipient identifiers, timestamps, read receipts, and attachments. Messages are stored on our servers to enable delivery and conversation history. Messages are not end-to-end encrypted, and Schools may have access to messages exchanged on the platform in line with their internal policies and applicable law.

4.4 Cashless Canteen — Data Flow and Payment Information
 

The cashless canteen feature involves several distinct data flows. We describe them here so you understand what is collected at each step and who handles it:

•  Parent payment. When a Parent pays for canteen purchases for their child through the BlueRide app using a debit card, credit card, or Apple Pay, the card transaction is processed by our third-party payment processor (Paymob in Egypt or HyperPay in the Kingdom of Saudi Arabia, depending on the location of the School). The payment processor collects and handles the full card or payment credential and acts as an independent controller for that data. BlueRide receives only limited transaction metadata necessary to confirm and reconcile the payment, such as a transaction reference, amount, currency, status, payment method type, and a tokenized identifier. BlueRide does not collect, process, or store full payment card numbers, CVV codes, or bank account credentials.

•  Purchase record. Following a successful payment, BlueRide records the parent’s purchase, including the canteen, the items or categories purchased, the amounts, and any associated dates or redemption parameters defined at the time of purchase. The Parent and the canteen each receive a record of the purchase.

•  Canteen redemption. At the school canteen, the cashier uses the BlueRide canteen app and scans the Student’s NFC wristband or QR code to identify the items the student is collecting. BlueRide records a transaction comprising the Student identifier, the canteen identifier, the cashier identifier, the amount, the time, and (where the canteen captures it) item-level information.
 

• Refunds, Cancellations and Settlements. Where a purchase is cancelled, undelivered, or otherwise eligible for a refund under the Refund Policy and/or Terms of Service, BlueRide processes the refund through the original payment method and retains a record of the request, the decision, and any related communications. Refund requests submitted by Parents (for example, by email with justification) are processed manually and are similarly recorded.  Settlement records (including bank account details of the canteen, transfer references, and amounts) are retained for accounting, audit, and legal compliance purposes.
 

Because canteen purchase, transaction, and settlement records may be subject to tax, accounting, anti-money-laundering, consumer-protection, and (where applicable) financial-services laws, we are required to retain certain records for periods that may exceed the retention applied to other data in the Service. See Section 8.

4.5 Device and Usage Data
 

When you use the Service, we automatically collect technical information including device type and model, mobile operating system and version, app version, unique device identifiers, IP address, language, time zone, crash logs, and interaction events (such as feature usage and screen views). We use this information to operate, secure, troubleshoot, and improve the Service.

4.6 Location Data
 

With your permission, the app may access device location to support bus tracking, dismissal proximity alerts, and similar features. Location is collected only while the relevant feature is in use, in accordance with your device permissions. You can disable location access at any time through your device settings; certain features will not function without it.

4.7 Cookies and Similar Technologies

Our website and app use cookies and similar technologies, including:
 

•   Session cookies to operate the Service and keep you signed in.

•   Preference cookies to remember your settings and choices.

•   Security cookies to detect and prevent fraudulent activity and protect your account.

You can configure your browser to refuse cookies or to indicate when a cookie is being set, but parts of the Service may not function correctly if cookies are disabled.